Read HeyNews LLC's refund policy below. For refund requests or questions, contact support@heynews.co.
Last updated September 25, 2026.
You may request a refund within fourteen (14) days of your purchase. Email support@heynews.co with your HeyNews account email address and the invoice number for the purchase. We will review your request and email our decision within 10 days of receiving it.
If you are a consumer in the EU or UK, you may withdraw from your purchase within fourteen (14) days and receive a full refund. If you expressly asked us to begin the service immediately and acknowledged that this right ends once the service is fully performed, the right does not apply to a completed service. Applicable statutory rights remain in effect.
Approved refunds go to the original payment method in the currency used for the purchase. We do not convert between currencies or reimburse exchange rate changes. We issue approved refunds within 10 days. Your bank or card issuer may take another 5 to 10 business days to post the funds.
Cancelling a subscription stops future charges and takes effect at the end of the current billing period. It does not by itself refund the period already paid for. If we refund a setup service, trial access or Publication content created during that setup may be reversed.
HeyNews LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Questions: support@heynews.co. Billing terms, trials and cancellation are set out in our Terms of Service.